Overview
This Refund Policy is part of our Terms of Use and covers purchases made on the MakeMyClip website. Nothing in this policy limits refund rights that you have under mandatory law.
First subscription payment
- Only the first payment of your first subscription is eligible for a refund.
- You can request this refund within 14 days of purchase if you live in the European Union, the United Kingdom, or Türkiye, and within 3 days of purchase if you live in the United States. Purchases from other countries are not refundable, except where the law requires a refund.
- You must have used no more than 50% of the credits included in that billing period.
- If you meet these conditions, we refund the full amount. You do not need to give a reason.
- When we issue a refund, your subscription ends immediately and the remaining credits are removed from your account.
Renewals and credit packs
- Renewal payments are not refundable, including for billing periods that you used partially or did not use.
- Credit packs are not refundable.
How to request a refund
- To request a refund, email support@makemyclip.ai from the email address you used for the purchase, or include that address in your message. We reply within 5 business days. Approved refunds go back to the original payment method, and your bank may take additional time to show them.
Legal rights and payment disputes
- If you live in the European Union, the United Kingdom, or Türkiye, you may have a legal right to withdraw from a purchase within 14 days. Because credits and generations are digital content, you ask us to start providing them as soon as your purchase is complete, and you lose that right once you use credits from the purchase, to the extent the law allows. This does not affect the refund described above.
- If you file a chargeback or payment dispute instead of contacting us, we may suspend your account while the dispute is open, and we will contest it with records of your purchase and use.
Credits returned for failed generations
If a generation fails because of a technical problem after it starts, its credits are returned automatically. Credits for steps that were already completed, such as a finished voice conversion, are not returned. If a technical problem keeps you from using the Service, contact us and we may offer a refund at our discretion.
Credits have no cash value and cannot be transferred, sold, or exchanged for money, except where the law requires otherwise. Credits end when your account is deleted or closed for a violation of these Terms, and credits from a refunded purchase are removed.
App Store and Google Play purchases
We cannot issue refunds for App Store or Google Play purchases. Request a refund from Apple or Google directly.